This page explains how to delete your SafeMeal account (app by Moty Studio LLC) and the data linked to it. Deleting your account is permanent and cannot be undone.
In the app
- Open SafeMeal and go to Settings.
- Tap your account, then Delete my account.
- Confirm, then sign in once more with Google or Apple to prove it is you.
Your account and its data are deleted at once from our database and file storage. A few copies go later, as explained under “What is deleted”.
Without the app
Write to [email protected] with the subject “Delete my account”, from the email address of the Google or Apple account you use with SafeMeal (if you hid your email with Apple, write from your Apple relay address or tell us so). We will delete your account and its data within 30 days and confirm by email.
What is deleted
- Your account (your Google or Apple sign-in, email address, name and photo).
- Your backed-up profiles: their names, foods, severity and presets, and your consent record.
- Your share links: the cards they showed stop working.
- Your support messages and food requests, their emails and photos.
- Your customer record at RevenueCat, our purchase management provider. If that provider’s deletion fails, we finish it by hand within 30 days.
- Our database’s restore points, kept to recover from an incident, are replaced within 7 days: your data disappears from them by then, and we never use them to bring back deleted data.
- Copies of the emails we exchanged with you, in our team’s mailbox and at our email provider, are not deleted automatically: ask us in your request, or write to us after deleting your account, and we delete them within 30 days.
What is kept
- Your profiles on your phone. They stay on the phone you used until you delete them or uninstall the app, so you can keep using your card offline. Uninstalling SafeMeal deletes them from the phone.
- Copies in your phone’s own backups. If you use iCloud or device backups on iPhone, or Google backup or your phone maker’s transfer tool on Android, they include SafeMeal’s data on your phone. These backups are run by Apple, Google or your phone’s maker and we have no access to them: delete them in your phone’s or account’s settings.
- Purchase records that the law requires us to keep for accounting, tax or fraud prevention. Apple and Google keep their own records of your purchases.
- Error reports, which contain no profile data and are deleted automatically within 90 days.
- Usage statistics, which never contain your profiles and are not linked to your account. They are deleted within a year.
- Your Google or Apple account. Deleting your SafeMeal account does not delete the Google or Apple account you signed in with.
Your subscription
Deleting your account does not cancel your subscription. Cancel it in your App Store or Google Play account settings, at least 24 hours before it renews.
If you never signed in
We never received your profiles: they are on your phone, and in your phone’s own backups if you use them. Uninstalling SafeMeal deletes them from the phone; copies in a backup are deleted in your phone’s or account’s settings. If you sent us support messages and want them deleted, write to [email protected] from the email address you gave in your messages, or tell us when you sent them.
More details: Privacy Policy.